We’ve been attempting to gain some satisfaction for four months, you did it in seven days.” “I don’t know how you did it, but sometime yesterday, I received a bank transfer for a full cash refund,” Mould told me. After this nudge from Allianz, his $10,598 claim suddenly rose to the top of the refund list. They gave the company a reminder about the need to pay the couple’s insurance claim. The Allianz team reached out to Vantage Travel. Once we approve a customer’s cancellation claim, it is their responsibility to provide the refunds their customers may be entitled to. While we do adjudicate all claims for Vantage, we do not provide payments for cancellations. Those post-departure benefits are offered and administered by us. The waiver also includes post-departure benefits such as those for medical emergencies. The cancellation portion of the waiver product is offered and administered solely by Vantage. I checked with our claims team and they let me know that the cancellation product purchased by Vantage customers is a waiver product. I reached out to our helpful executive contact at Allianz about the Moulds’ approved travel insurance claim. Mould soon found himself on that long list of customers waiting for a refund from Vantage. That meant that Allianz would review and approve the cancellation claim, but Vantage was responsible for paying it. Vantage Deluxe World Travel had sold the couple a pricey travel insurance policy in which Vantage itself was the administrator of the “waiver product” part of the policy. However, the relief was short-lived when they learned an unfortunate truth about that policy. The Moulds were relieved when Allianz swiftly approved their $10,598 travel insurance claim. When Mould’s wife suddenly needed heart surgery, the couple was forced to cancel their Vantage cruise through the Greek islands. They were under the impression that they had protected their journey through Allianz, a well-trusted travel insurance provider. The Moulds had wisely purchased travel insurance for their luxury cruise. His case added a new twist I hadn’t seen previously. Bad idea: A travel insurance policy administered by VantageĪfter Krishnan came Dennis Mould, another traveler who asked for help when his efforts to get Vantage to pay his $10,598 refund had turned futile. It seemed that 2023 could be the year that Vantage returned to its former pre-pandemic status of a trustworthy provider of deluxe travel. As I began to tackle these cases, I had great optimism. The good news came for Krishnan very quickly, and he soon had his long-awaited refund.Īs a result of that article, a tsunami of additional complaints about Vantage Travel hit my inbox. When I received his complaint, I was hopeful that I could bring a quick and successful end to his lengthy battle.Īt the time, Vantage Travel had assigned a helpful, friendly, and communicative executive to resolve as many complaints as possible from our advocacy team. He had been persistently pursuing his cash for over two years. Last December, over at The Points Guy, I reported on my efforts to get Vantage Travel to finally pay the $7,443 refund it owed Sethu Krishnan. Refunds began to slowly but consistently appear. Could Vantage Deluxe World Travel right its ship?Īs the pandemic restrictions began to significantly lift early last year, Vantage Travel seemed to be righting its ship. Have a look and decide for yourself what’s happening at Vantage Deluxe World Travel. For those on that list, things are looking grim. I know how many customers are waiting for substantial refunds - a great deal of these refunds are in the $20,000 – $30,000 range. I have reviewed hundreds of Vantage Deluxe World Travel complaints during the past three years. To this consumer advocate and reporter, the latest turn of events is ominous. Vantage Travel says that the reason its site went down, its phone numbers aren’t working, its currently sailing ships aren’t able to dock in various ports, AND the reason it hasn’t been able to pay the hundreds of thousands of dollars it has owed to a long list of customers since 2020, is because of a data breach that occurred in April 2023. American Airlines, United Airlines, and Lufthansa have alerted some surprised would-be passengers that Vantage never paid for their airline tickets. Many Vantage Travel customers are reporting that the company has canceled previously paid-for cruises, tours, hotels, and airline tickets. Why did the Vantage Travel website go dark for a week? Will travel insurance covers insolvency? (June 29 bankruptcy update).What to do if Vantage Travel canceled your trip and owes you money.update: A big refund for one Vantage Travel customer.
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